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Meet JENZA. Flexible work and travel adventures shaped by you. Visa support, pre-arranged jobs and workplace envy all included. 

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Terms & Conditions

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Every JENZA experience has been shaped by our Youth Advisory Panel, roadtested by our travellers, and backed by 60+ years of work abroad expertise. But if we still don’t rock your world, we’ll refund the part of your JENZA program you’re not happy with. T&Cs apply. 

Extra mile booking promise 

## JENZA Extra Mile Promise
 
**We may be the new kids, but we have the backing of 60+ years of work abroad experience in our parent companies – USIT and BUNAC. Every JENZA program has been shaped by our Youth Advisory Panel (YAP) and trialled by our JENZA roadtesters. But after all of that, we’ll refund the part of your JENZA product you’re not happy with.**  
 
The important stuff  
T&Cs 
 

- We don’t believe in lots of complicated jargon. Our Extra Mile promise is founded on trust, honesty and common sense. 
- Travel isn't black and white. Each case will be dealt with on a case-by-case basis and handled by our dedicated JENZA Support Squad.  
- The joy of our trips is that you’re away for an extended period of time. If during the part of your trip when you’re in the care of JENZA or one of our in-country partners and you don’t feel like we’ve delivered what you signed up for, you just need to contact us. One of our JENZA Support Squad will be in touch to find out what's happened and to gather all the intel. If something was clearly wrong with your trip and was not as described in the inclusions/service, and it was in the control of ourselves or our in-country partners, we’ll work out refunding you for the part of the service that didn’t live up to our high standards. 
- To help us make the policy fair for everyone, we follow a simple process for every request. To be eligible for the JENZA Extra Mile promise, you must flag an issue within seven days of any problems with our service.  

### Step 1
Our team will try and resolve your problem. We’ll discuss your issues and work with our in-country partners to get what’s happened addressed ASAP. We ask that you to give us ten working days to try and do this.  

### Step 2
If after ten working days the issue hasn’t been resolved and it’s something that falls within our control or that of our partners, we’ll work out the refund amount for that part of your JENZA product. You’ll be refunded within ten working days. 

 
**What's not covered** 

- We can't help fix a problem that happened six months previously. The JENZA Extra Mile promise is only valid when you flag an issue within seven days of any problems that have happened with our service.   
- Things outside of our control. This includes visa denials, missed flights, travel delays, and where personal behaviour has impacted your employment or experience.  
 

 

Extra mile booking promise for all JENZA experiences.

Extra mile booking promise | JENZA

### TERMS AND CONDITIONS OF USE

**Introduction **

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and JENZA, trading under BUNAC Travel Services Ltd, the owner and operator of this Website. 

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. 

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by JENZA, trading under BUNAC Travel Services Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services JENZA, trading under BUNAC Travel Services Ltd and accessing the Website in connection with the provision of such services. 

You must be at least 16 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age. 

**Intellectual property and acceptable use **

All Content included on the Website, unless uploaded by Users, is the property of JENZA, trading under BUNAC Work and Travel Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission 

2. You may, for your own personal, non-commercial use only, do the following: 

a. retrieve, display and view the Content on a computer screen 

b. print one copy of the Content 

3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of and JENZA, trading under BUNAC Travel Services Ltd.  

4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality, and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website. 

5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify and JENZA, trading under BUNAC Travel Services Ltd all claims resulting from Content you supply. 

**Prohibited use **

6. You may not use the Website for any of the following purposes: 

a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website; 

b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, or governmental order; 

c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner. 

**Registration **

7. You must ensure that the details provided by you on registration or at any time are correct and complete. 

8. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. 

9. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions. 

10. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights. 

**Password and security **

11. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone. 

12. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account. 

**Links to other websites **

13. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of and JENZA, trading under BUNAC Travel Services Ltd or that of our affiliates. 

14. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. 

15. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them. 

**Privacy Policy and Cookies Policy **

16. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: 

 (need to insert new URL when we have it)  

 
**Availability of the Website and disclaimers **

17. Any online facilities, tools, services or information that JENZA, trading under BUNAC Travel Services Ltd makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. JENZA, trading under BUNAC Travel Services Ltd  is under no obligation to update information on the Website. 

18. Whilst JENZA, trading under BUNAC Travel Services Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers. 

19. JENZA, trading under BUNAC Travel Services Ltd accepts no liability for any disruption or non-availability of the Website. 

20. JENZA, trading under BUNAC Travel Services Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise. 

**Limitation of liability **

21. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law. 

22. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. 

23. To the maximum extent permitted by law, BUNAC Travel Services Ltd accepts no liability for any of the following: 

a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; 

b. loss or corruption of any data, database or software; 

c. any special, indirect or consequential loss or damage. 

**General **

24. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected. 

25. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version. 

26. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions. 

27. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions. 

28. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected. 

29. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 

30. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts. 

31. The participant understands that any discount code or credit issued on to their account will only be removed from the final payment. Promotional offers can’t be applied to deposits. 

**JENZA, trading under BUNAC Travel Services Ltd details **

32. JENZA, trading under BUNAC Travel Services Ltd is a company incorporated in England and Wales with registered number 01391030 whose registered address is 5 Fleet Place, London, EC4M 7RD, and it operates the Website jenza.com .The registered VAT number is 235493454.  

You can contact JENZA, trading under BUNAC Travel Services Ltd by email on info@jenza.com. 


Terms and Conditions for the United States and the United Kingdom

USA & UK Terms and Conditions

JENZA Work Australia terms and conditions for your booking. 

JENZA Work Australia T&Cs

## Your Work Australia program conditions

 The Work Australia program is offered by JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain a Working Holiday Visa issued separately by the Australian Government 

By joining the program you are bound by the company’s general terms and conditions which are listed [HERE](https://jenza.com/00/terms-and-conditions/). 

**1. Program inclusions:**

- Australia Working Holiday Visa 
- Visa application processing 
- Guidance on banking and tax  
- 12 month’s access to our jobs hub 
- Airport transfer (not included if going to Perth) 
- 7 nights hostel accommodation (in Melbourne, Sydney or Perth only) 
- Some meals will be provided 
- Guided city tour and welcome activities  

**2. Program costs and payments schedule** 

The cost of the program is outlined on our [website](https://jenza.com/uk/experiences/working-holidays/work-australia/) at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for? 

**Stage 1**- Deposit  

- Recieve welcome email 

**Stage 2** - Visa processing fee

- Complete visa form with basic details 
- You receive the approved visa 
- You confirm which date you would like to land in Australia 

**Stage 3** - Final payment 

- The Company will officially book you on to the specified welcome date  
- Once you arrive in Australia, your support package will continue with the team in your chosen city 

Stage 1 - At the time of booking your Work Australia program, you must pay a non-refundable deposit. You acknowledge that your application cannot progress further until you have paid the second payment. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable. 

Stage 2 - Your visa processing fee will be due after your initial deposit. This payment will allow us to apply for the Working Holiday Visa for you. We will ask you for basic information that we need before we can process the visa application. During this time, you can also let us know which date you would like to book on to for our arrival package. Our Job Hub will then be made available to you and you can browse through job listings and apply for them.  

Stage 3 – Your final balance is due no later than 12 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received. 

**What fees will you need to pay to third parties?**

- Medical & Travel insurance 
- Return flights  
- Proof of funds (you must be able to show proof that you have at least $5000 AUD in support funds) 
- Accommodation  
- Spending money 

Regardless of the circumstances, the Company are unable to refund any of these fees. 

Cost increase notice
In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.


**3. Transferring or changing your booking** 

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Australia. 

Date changes might be available for your arrival but will incur the following costs: 

- 60 days or more before your booked date: Free date change  
- 15 – 59 days before your booked date: £200 / €230 / $230USD
- Within 14 days of your booked date: No tour date change available  

All date changes are subject to availability.  

Please note any amendments required to the visa application after submission due to applicant error or the applicant receiving a new passport may incur change fees, such changes include but are not limited to: applicant passport name change and passport number change. 

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport. 

**4. Program cancellation** 

The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a £25/$30/€30  administration fee. The visa processing fee will also become non-refundable once your visa application is submitted.

The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:


With a visa 

- Cancellation received 60 or more days before departure: 10% of your final payment 
- Cancellation received 45-59 days before your departure: 25% of your final payment
- Cancellation received 31-44 days before your departure: 50% of your final payment 
- Cancellation received 15-30 days before your departure: 75% of your final payment
- Cancellation received within and including 14 days before your departure: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.  

**5. Visa**  

- Working Holiday Visa (Subclass 417) Eligibility:  
- Must hold a valid passport from one of the countries listed [here](https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/work-holiday-417/first-working-holiday-417#Eligibility) 
- Must be aged 18-30 (35 for Irish, Canadian, French and UK Nationals) 
- Must not have previously held an Australian Working Holiday Visa 
- Must have a minimum of $5,000 AUD in support funds 

The requirements of the Working Holiday Visa (Subclass 417) are subject to Australian Government approval and may change without notice. 

If you have spent more than 3 consecutive months in the last 5 years in a country considered to be of very high health risk in terms of tuberculosis; or are likely to enter an Australian hospital or healthcare area (including nursing homes); or are likely to be engaged in an Australian child care centre (including preschools or crèches), as either an employee or trainee, you will be required to undergo a medical examination at your own expense which may delay your visa processing by up to 6 weeks. 

While the Company aims to process all non-standard visa applications in the shortest possible timescale, it does not provide any guarantees on how long the process will take and cannot be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements, thus affecting the timeline for delivery. However, the Company will use its best endeavours to minimise any delay or inconvenience caused in this respect. The Company is not responsible for any date change fees should you need to amend your departure dates due to any delay in your visa. 

**Visa conditions** 

- Maximum job duration of 6 months per employer 
- Visas are issued at the discretion of the Australian Embassy and Department of Immigration. 
- The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply. 
- The visa cost is set by the Department of Immigration and is subject to change without notice. The Company will notify participants of any change to the advertised cost. 
- Where there is an increase in the visa cost, the participant will be responsible for meeting such costs. Working Holiday Visa information, estimated processing times and FAQ’s are listed by the Australian government here. 

**6. Additional program documentation and fees**

To apply for your Australia Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time. 

**7. Flights** 
 

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa (Subclass 417). You must provide your booked travel information to the Company at least 4 weeks before you intend to fly. 

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays. 

 **8. Insurance** 

 Travel insurance is mandatory for all participants. Please refer to our  [General Terms and Conditions.](https://jenza.com/00/terms-and-conditions/) 
 
 **9. Job support** 

- It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available 
- For participants availing of job assistance, we do not guarantee any job locations in Australia.  
- Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer. 
- It is up to each participant who has availed of job assistance to apply for an interview for their Australian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis. 

**10. Declaration**  
You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Australia team. If a visa is refused for reasons previously undisclosed, no refund will be given. 

 

JENZA Work Australia terms and conditions. 

JENZA Work Australia | T&Cs | JENZA

JENZA Work Canada terms and conditions for your booking. 

JENZA Work Canada T&Cs

## Your Work Canada program conditions

 
The Work Canada program is offered by JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain an IEC Working Holiday Visa issued separately by Citizenship and Immigration Canada (CIC). 

By joining the program you are bound by the company’s general terms and conditions which are listed [HERE](https://jenza.com/00/terms-and-conditions/). 

**1. Program inclusions** 

If you are booked onto the JENZA Work Canada program you will receive:

- Guidance on applying for the IEC Working Holiday visa 
- Guidance on how to set up a bank account and social insurance number 
- Arrival orientation  
- 5 nights arrival accommodation  
- 24-month ground support from the team in Canada 
- Assistance with securing a seasonal job 

 
If you are booked on to our Recognised Organisation program you will receive: 

- Guidance on applying for the IEC Working Holiday visa 
- A Recognised Organisation letter to allow you to apply for the visa  
- Guidance on how to set up a bank account and tax file number  
- Arrival orientation  
- 24-month ground support from the team in Canada 

**2. Program costs and payments schedule** 

The cost of the program is outlined on our [website](https://jenza.com/uk/experiences/working-holidays/work-canada/) at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for? 

**JENZA Work Canada**

**Stage 1** - Visa Guidance Fee
- Receive welcome email  
- Apply for the IEC visa with our visa guidance 
- Inform the company once your port of entry letter has been issued 

**Stage 2** - Confirmation Fee 
- You apply for positions with Canadian employers and secure a job  
- You confirm which date you would like to land in Canada 
- We send over the next steps, on how to officially book yourself on to the pre-departure/ and arrival orientations 
- Once you arrive in Canada, your support package will continue with the team in your chosen city 
 
 Stage 1 - At the time of booking your Work Canada program, you must pay a non-refundable Visa Guidance Fee. You acknowledge that your application cannot progress further until you have obtained the port of entry letter. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable. 

Stage 2 - Your confirmation fee will be due after your initial deposit. This payment will grant you access to the job hub and allow you to apply for different jobs in Canada. Once your placement has been confirmed, you will need to let us know when you intend to arrive in Canada so we can book your arrival accommodation and select the start date for your support package. You won’t be able to apply for a job until this payment has been made. We would suggest you make this payment at least 16 weeks before your intended start date or from when you have an ITA. 

 
**Recognised Organisation**

Stage 1 – full payment  

- Receive welcome email  
- Receive guidance on how to enter the visa pool and send the Company proof of this along with your passport 
- The Company send the proof to the Recognised organisation to then receive the Recognised Organisation letter 
- Apply for the IEC visa with our visa guidance once you’ve received an invitation to apply 
- Continue your IEC visa application  
- Inform the company once your port of entry letter has been issued 
- You confirm which date you would like to land in Canada 
- Once you arrive in Canada, your support package will continue with the team in your chosen city 

Stage 1 - At the time of booking your Work Canada program you must pay the program fee in full. You acknowledge that your application cannot progress further until you have informed the company that you’ve successfully entered the visa pool and sent proof of it along with your passport. Only after this point can your Recognised Organisation letter be issued to you. After you’ve received your port of entry letter, you need to let the company know when you would like to travel so that your support package can be arranged. 

You must be able to submit all required application materials to the company by May 31st. Any bookings for this program received after May 31st must submit application materials to JENZA within 2 weeks or before the IEC visa application pool closes (which ever is sooner).  
 
 **What fees will you need to pay to third parties?** 

- Visa fee paid directly to Citizenship and Immigration Canada (CIC). For updated prices, please click [here](https://www.cic.gc.ca/english/information/fees/index.asp). 
- Police checks 
- Return flights  
- Proof of funds (you must be able to show proof that you have at least $2500 CAD in support funds) 
- Accommodation  
- Travel from the airport to the hostel/ city centre 
- Travel from city /airport to job (Ultimate) 
- Spending money 
- Insurance (the insurance policy duration must cover the full duration of the visa) 

Regardless of the circumstances, the Company are unable to refund any of these fees. 

**Cost increase notice**
In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

 
**3. Transferring or changing your booking** 

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Canada. 

Date changes might be available for your arrival but will incur the following costs: 

- 7 days or more before your booked date: Free date change  
- 15 – 79 days before your booked date: $475 AUD / $500 NZD / $300 USD / £250 / €300 

All date changes are subject to availability.  

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport. 

**4. Program cancellation**  

**JENZA Work Canada**

The visa guidance fee is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a $45 AUD / $50 NZD / $30 USD / £25 / €45 administration fee. The below amounts will be held by the Company when cancelling at specific stages: 

- Cancellation received before you interview with an employer: full refund available on confirmation fee
- Cancellation received after a job offer: 100% (no refund due)

If the participant doesn’t secure a job before their departure but still plans on travelling to Canada, the following cancellation terms will apply: 

- Cancellation received 31 days or more before your departure: full refund available on confirmation fee 
- Cancellation received 8-30 days before your departure: 50% will be held by the company 
- Cancellation received within and including 7 days before your departure: 100% (no refund due) 

**Recognised Organisation:** 

- Cancellation received before your Recognised Organisation letter is issued: 10% will be held
- Cancellation received 14 days or less before departure: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.  

**5. Visa**  

**Working Holiday IEC Visa Eligibility: **

- Must hold a valid passport from one of the countries listed [here](https://www.cic.gc.ca/english/work/iec/eligibility.asp) 
- Must be aged 18-30 (35 for some nationalities listed [here](https://www.cic.gc.ca/english/work/iec/eligibility.asp)) 
- Must not have previously held a Working Holiday IEC Visa (unless applying for a Recognised Organisation programme) 
- Must have a minimum of $2,500 CAD in support funds 

The requirements of the Working Holiday IEC Visa are subject to Citizenship and Immigration Canada (CIC) approval and may change without notice. 

**Visa conditions** 

- Open work permit, allowing you to work for any employer 
- Visas are issued at the discretion of Citizenship and Immigration Canada (CIC). 
- The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply. 
- The visa cost is set Citizenship and Immigration Canada (CIC) and is subject to change without notice. The Company will notify participants of any change to the advertised cost. 
- Where there is an increase in the visa cost, the participant will be responsible for meeting such costs. 

If your visa is refused the above programme cancellation conditions apply. 

The Company will endeavour to inform you when the visa pool open date is announced by the Canadian High Commission, however we cannot guarantee this as it may be announced at short notice. It is your responsibility to check the [IEC website ](https://www.cic.gc.ca/english/work/iec/selections.asp) for updates. 

We strongly advise not entering Canada until your Visa has been sent to you by the Canadian Government. Any entry before this time would be as a tourist. Entry to Canada before your Invitation to Apply (ITA) is issued is at your own risk and the Company does not accept any responsibility for refused entry to Canada. 

**6. Additional program documentation and fees** 

To apply for your Canadian Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time. 

**7. Flights**
 
Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday IEC Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly. 

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays. 

**8. Insurance** 

Travel insurance is mandatory for all participants. Please refer to our [General Terms and Conditions](https://jenza.com/00/terms-and-conditions/).

**9. Job support**

- It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available 
- We do not guarantee any job locations in Canada.  
- Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer. 
- It is up to each participant who has availed of job assistance to apply for an interview for their Canadian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis. 

**10. Declaration**  

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Canada team. If a visa is refused for reasons previously undisclosed, no refund will be given. 

 


JENZA Work Canada | Terms and conditions | JENZA

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