JENZA Work Canada terms and conditions for your booking.
The Work Canada program is offered by JENZA (the “Company”). The program is designed to support participants to complete the steps required to obtain an IEC Working Holiday Visa issued separately by Citizenship and Immigration Canada (CIC).
By joining the program you are bound by the company’s general terms and conditions which are listed HERE.
1. Program inclusions
If you are booked onto the JENZA Work Canada program you will receive:
Assistance with securing a seasonal job
If you are booked on to our Recognised Organisation program you will receive:
2. Program costs and payments schedule
The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.
What are you paying the Company for?
JENZA Work Canada
Stage 1 - Visa Guidance Fee
Stage 2 - Confirmation Fee
Once you arrive in Canada, your support package will continue with the team in your chosen city
Stage 1 - At the time of booking your Work Canada program, you must pay a non-refundable Visa Guidance Fee. You acknowledge that your application cannot progress further until you have obtained the port of entry letter. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable.
Stage 2 - Your confirmation fee will be due after your initial deposit. This payment will grant you access to the job hub and allow you to apply for different jobs in Canada. Once your placement has been confirmed, you will need to let us know when you intend to arrive in Canada so we can book your arrival accommodation and select the start date for your support package. You won’t be able to apply for a job until this payment has been made. We would suggest you make this payment at least 16 weeks before your intended start date or from when you have an ITA.
Stage 1 – full payment
Stage 1 - At the time of booking your Work Canada program you must pay the program fee in full. You acknowledge that your application cannot progress further until you have informed the company that you’ve successfully entered the visa pool and sent proof of it along with your passport. Only after this point can your Recognised Organisation letter be issued to you. After you’ve received your port of entry letter, you need to let the company know when you would like to travel so that your support package can be arranged.
You must be able to submit all required application materials to the company by May 31st. Any bookings for this program received after May 31st must submit application materials to JENZA within 2 weeks or before the IEC visa application pool closes (which ever is sooner).
What fees will you need to pay to third parties?
Regardless of the circumstances, the Company are unable to refund any of these fees.
Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.
By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.
The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.
3. Transferring or changing your booking
The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Canada.
Date changes might be available for your arrival but will incur the following costs:
All date changes are subject to availability.
Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.
4. Program cancellation
JENZA Work Canada
The visa guidance fee is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a $45 AUD / $50 NZD / $30 USD / £25 / €45 administration fee. The below amounts will be held by the Company when cancelling at specific stages:
If the participant doesn’t secure a job before their departure but still plans on travelling to Canada, the following cancellation terms will apply:
If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.
Working Holiday IEC Visa Eligibility:
The requirements of the Working Holiday IEC Visa are subject to Citizenship and Immigration Canada (CIC) approval and may change without notice.
If your visa is refused the above programme cancellation conditions apply.
The Company will endeavour to inform you when the visa pool open date is announced by the Canadian High Commission, however we cannot guarantee this as it may be announced at short notice. It is your responsibility to check the IEC website for updates.
We strongly advise not entering Canada until your Visa has been sent to you by the Canadian Government. Any entry before this time would be as a tourist. Entry to Canada before your Invitation to Apply (ITA) is issued is at your own risk and the Company does not accept any responsibility for refused entry to Canada.
6. Additional program documentation and fees
To apply for your Canadian Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.
Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday IEC Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.
The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.
Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.
9. Job support
You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Canada team. If a visa is refused for reasons previously undisclosed, no refund will be given.