Every JENZA experience has been shaped by our Youth Advisory Panel, roadtested by our travellers, and backed by 60+ years of work abroad expertise. But if we still don’t rock your world, we’ll refund the part of your JENZA program you’re not happy with. T&Cs apply.
We may be the new kids, but we have the backing of 60+ years of work abroad experience in our parent companies – USIT and BUNAC. Every JENZA program has been shaped by our Youth Advisory Panel (YAP) and trialled by our JENZA roadtesters. But after all of that, we’ll refund the part of your JENZA product you’re not happy with.
The important stuff
Our team will try and resolve your problem. We’ll discuss your issues and work with our in-country partners to get what’s happened addressed ASAP. We ask that you to give us ten working days to try and do this.
If after ten working days the issue hasn’t been resolved and it’s something that falls within our control or that of our partners, we’ll work out the refund amount for that part of your JENZA product. You’ll be refunded within ten working days.
What's not covered
BUNAC Travel Services Ltd trading as “JENZA” is a company registered in England and Wales with company number 01391030 and registered address at 5 Richbell Place, London, UK, WC1N 3LA.